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SmartHub Will Help You
MANAGE YOUR ACCOUNT LIKE NEVER BEFORE!
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Smart
PAYMENTS
Smart
COMMUNICATION
Smart
ENVIRONMENT
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USAGE
ATTENTION AUTO PAY CUSTOMERS
If you previously were using a credit card for automatic payments with us you will need to re-register your account and Auto Payment information after our launch day on October 2. We will have instructions posted below starting on that day. Auto Pay requires a full billing cycle to post before activation will be complete. Customers wishing to implement Auto Pay should pay the current balance due when signing up online.
Re-Registering Account
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Register your account in our new SmartHub system. You can register through the Web Portal or register through our Mobile App.
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After registering your account use the web portal or mobile app to re-setup Auto Pay on your account.
Auto Pay Setup (Web Portal)
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Log in to SmartHub web portal.
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From the home screen click on Billing & Payments menu.
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From the Billing & Payments screen click on the Auto Pay Program sub-menu.
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Click on Sign Up for Auto Pay and follow the instructions on the screen.
Auto Pay Setup (Mobile App)
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Log in to the mobile app.
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From the main screen click on Bill & Pay at the bottom of the screen.
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Tap on the Auto Pay Program sub-menu and follow the instructions on the screen.
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If you have questions or experience any issues we are here to help. You can contact us with your questions.
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Here are some important steps to take when we launch SmartHub on October 2, 2023:
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Account number: Use your account number to register for SmartHub. You can find your account number on your monthly bill.
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Re-register for your online account: We recently had a system upgrade that requires all of our members who have online accounts to register again. The new system greatly increases the amount of information you have access to with regards to your account, including your daily and hourly energy usage.
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Update your online payment options: If you previously were using automatic payments with us you will need to re-enter your payment information. You can do this once you register for your online account.
Introducing SmartHub
What is SmartHub?
On the go and in control. Now you can manage your account like never before!
SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service, and get the latest news.
As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which will allow you to take steps to lower your bill.
Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.
You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.
Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can now contact us at any time from anywhere.
Other Frequently Asked Questions (FAQs)
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