SmartHub Will Help You
MANAGE YOUR ACCOUNT LIKE NEVER BEFORE!
Important Dates to Remember
Please see below and plan accordingly. If you have any questions, you can always contact our customer service team at 802-253-7215
Sept. 21 - Oct. 1
Online Payments Temporarily Unavailable
As we change over from our previous payment system to our new SmartHub payment system, some of our payment options will not be available. We will be accepting payments via cash or check during this time. You can always call customer service at 802-253-7215 if you have questions.
Sept. 21 - Oct. 1
Auto Payments Temporarily Unavailable
If you are on our current Auto Pay system, please take note of these dates. We will have a grace period regarding late fees. On our launch date October 2, please register your account in SmartHub and follow the directions on this page to re-setup your Auto Pay settings.
SmartHub Goes Live!
Our team has been working hard to get this new system ready for you. It’s going to make managing your account easier than ever. Please register your account using the registration information that will be available on this page beginning October 2. Reach out to us if you have any questions.
ATTENTION AUTO PAY CUSTOMERS
If you previously were using a credit card for automatic payments with us you will need to re-register your account and Auto Payment information after our launch day on October 2. We will have instructions posted below starting on that day. Auto Pay requires a full billing cycle to post before activation will be complete. Customers wishing to implement Auto Pay should pay the current balance due when signing up online.
We will have registration instructions for both the web portal and mobile on this page starting on October 2.
Auto Pay Setup (Web Portal)
We will have instructions for how to re-set your Auto Payment information in the web portal starting on October 2.
Auto Pay Setup (Mobile App)
We will have instructions for how to re-set your Auto Payment information in the mobile app starting on October 2.
Here are some important steps to take when we launch SmartHub on October 2, 2023:
Account number: Use your account number to register for SmartHub. You can find your account number on your monthly bill.
Re-register for your online account: We recently had a system upgrade that requires all of our members who have online accounts to register again. The new system greatly increases the amount of information you have access to with regards to your account, including your daily and hourly energy usage.
Update your online payment options: If you previously were using automatic payments with us you will need to re-enter your payment information. You can do this once you register for your online account.
What is SmartHub?
On the go and in control. Now you can manage your account like never before!
SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service, and get the latest news.
As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which will allow you to take steps to lower your bill.
Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.
You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.
Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can now contact us at any time from anywhere.
Do I have to use SmartHub to pay my bill?No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do. Visit www.StoweElectric.com/pay to view all payment options.
Can I manage and make payments on multiple accounts with SmartHub?Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
How can I view my energy usage?You can view your energy use on the website and app. On the website: Click My Usage Select My Usage Then select Usage Explorer On the app: Select the Energy Use icon to view your energy use.
How current is the account information in the app or website?The information you see in the app and on the website is shown in real-time. However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
How do I avoid being scammed by another party when being asked about SmartHub and my new account number?Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information. If you do receive such communication from someone claiming to be a our employee, please report it to us at 802-253-7215.
What will I need to register for SmartHub?You will need an email address. This email will be used to send you notifications and alerts. You will also need your account number. You can find your new Stowe Electric SmartHub account number on the bill mailed to you by SED in the month of October.
Why do I need a new account number?To facilitate migration to the new SmartHub system, all Stowe Electric and Town of Stowe Water and Sewer customers have been assigned brand new account numbers for the services they receive. Please be sure to use your NEW SmartHub account number(s) after October 2, 2023, to ensure payments are applied to the correct customer account(s).
Why can't I pay online from September 21st to October 1st?A final data cut must be made prior to migrating users from the old billing system to the new SmartHub system. This means that online payments will temporarily be down between September 21st and October 1st. Payments can be made in the new SmartHub system beginning October 2, 2023. However, you may need to call SED customer service at 802-253-7215 to get your new account number if you want to make an online payment before receiving your bill in October.
Do I need to re-register for Auto Pay in the new system?If you currently have Auto Pay set up as an electronic check or EFT, you do not need to do anything in the new system to continue using Auto Pay. If your Auto Pay is set up using a credit card, you will need to re-register for Auto Pay in the new SmartHub system. You can do this beginning October 2, 2023, when the new system goes live.
Other Frequently Asked Questions (FAQs)