Updated March 27, 2020
To our valued customers and neighbors,

Protecting the health and safety of our employees and community while continuing to provide critical electrical services is our number one priority during this unprecedented event.

On Friday March 13^th, in an effort to stop the spread of the Coronavirus/COVID-19 disease and help protect the people most vulnerable to it, we announced that we were temporarily suspending public access to our office and garage at 435 Moscow Road. Relying on continued guidance from Federal and State authorities, our office and garage will remain closed to the public until further notice.

Most of our administrative staff will be working remotely with a few staff working limited on-site hours. Please be assured that we remain committed to providing uninterrupted service during this challenging time and are still available to assist you in any way possible via phone or email during our regular business hours.

If you experience an outage or need to report a tree on the lines please continue to call 802-253-7215 and we will respond as we have done in the past. Our crews will only be responding to essential safety service calls, emergency dig safes, and outages. If you see our crews in the community, we ask that you limit contact with them and that you maintain the proper social distancing as recommended by the CDC if you absolutely need to speak with them.

You can continue to make payments by dropping one off in either of the lockboxes located to the right of our front door at 435 Moscow Road or at the Town Hall. We will gladly apply any overpayment to your account if you are unable to provide exact change. As always, 24/7 access to your bills and additional payment options are available through our website at www.StoweElectric.com. We will also be available during our regular business hours of 8 am until 4 pm, Monday through Friday, to accept payments by phone.

We understand that this crisis may be creating a difficult time for our residential and commercial customers. As a small local municipal utility, we care about our community and are here to assist you in any way possible. In an attempt to alleviate our affected customers of the financial pressure they may be experiencing, we have suspended the disconnection of electric service until April 30^th.

If any of our customers are experiencing a hardship due to the Coronavirus/COVID-19, please call our office. We are helping our affected customers by offering payment plans, partial payments and are here to listen.

Normal operations will resume once this emergency is over. We hope everyone remains safe and healthy during this crisis and encourage you to contact us if you have any questions or concerns.