Welcome to Stowe Electric Department
Updated March 27, 2020
To our valued customers and neighbors,
Protecting the health and safety of our employees and community while continuing to provide critical electrical services is our number one priority during this unprecedented event.
On Friday March 13th, in an effort to stop the spread of the Coronavirus/COVID-19 disease and help protect the people most vulnerable to it, we announced that we were temporarily suspending public access to our office and garage at 435 Moscow Road. Relying on continued guidance from Federal and State authorities, our office and garage will remain closed to the public until further notice.
Most of our administrative staff will be working remotely with a few staff working limited on-site hours. Please be assured that we remain committed to providing uninterrupted service during this challenging time and are still available to assist you in any way possible via phone or email during our regular business hours.
If you experience an outage or need to report a tree on the lines please continue to call 802-253-7215 and we will respond as we have done in the past. Our crews will only be responding to essential safety service calls, emergency dig safes, and outages. If you see our crews in the community, we ask that you limit contact with them and that you maintain the proper social distancing as recommended by the CDC if you absolutely need to speak with them.
You can continue to make payments by dropping one off in either of the lockboxes located to the right of our front door at 435 Moscow Road or at the Town Hall. We will gladly apply any overpayment to your account if you are unable to provide exact change. As always, 24/7 access to your bills and additional payment options are available through our website at www.StoweElectric.com. We will also be available during our regular business hours of 8 am until 4 pm, Monday through Friday, to accept payments by phone.
We understand that this crisis may be creating a difficult time for our residential and commercial customers. As a small local municipal utility, we care about our community and are here to assist you in any way possible. In an attempt to alleviate our affected customers of the financial pressure they may be experiencing, we have suspended the disconnection of electric service until April 30th.
If any of our customers are experiencing a hardship due to the Coronavirus/COVID-19, please call our office. We are helping our affected customers by offering payment plans, partial payments and are here to listen.
Normal operations will resume once this emergency is over. We hope everyone remains safe and healthy during this crisis and encourage you to contact us if you have any questions or concerns.
Since 1911, Stowe Electric Department has provided reliable electricity and superior service to the community of Stowe. Initially partnered with the Village of Stowe Water and Light Department, the two utilities were split during the merger of the Town and Village in 1996. At that time Stowe Electric became an enterprise division of the Town of Stowe. Even though the utilities were separated, Stowe Electric Department continues to handle the billing services of the Water and Sewer Department.
As of December 1, 2018, Stowe Electric Department serves 4,256 Residential and Commercial customers. Along with a commitment to supplying its ratepayers with clean, reliable energy at an affordable price, Stowe Electric Department pledges to build upon its history of outstanding customer service and support.
In 2012 Stowe Electric Department implemented SmartGrid technology throughout its service territory. The installation of smart meters, a foundational part to any Smart Grid program, allows customers to access their electric consumption via the Stowe Electric website. Data provided by smart meters will help customers make more informed energy related decisions. Keeping current with other advancements in consumer energy technology, Stowe Electric Department installed electric vehicle charging stations. These stations help residents and visitors to our community minimize their carbon footprint.
If you have any questions, comments or concerns related to Stowe Electric Department please feel free to contact us. Feedback is always welcome.
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