Welcome to Stowe Electric Department
Update: January 7, 2022
IMPORTANT NOTICE
To our valued customers and neighbors,
Our number one priority continues to be the health and safety of our staff and community while continuing to provide critical electrical services during this latest breakout of the Coronavirus Omicron variant. To help stop the spread of this latest variant and help protect the people most vulnerable to it, we are temporarily closing our office and garage to the public effective Friday, January 7, 2022, until further notice.
The Stowe Electric administrative staff are working remotely with a few staff working limited on-site hours. We remain committed to providing uninterrupted service during this challenging time and are still available to assist you in any way possible via phone or email during our regular business hours, Monday through Friday, 8:00 AM until 4:00 PM.
If you would like to make a payment, please continue to do so by dropping one off in either of the lockboxes located to the right of our front door at 435 Moscow Road or at the Town Hall. We are asking that you pay by check if you are dropping off a payment. However, we will gladly apply any overpayment to your account if you are unable to provide exact change. As always, 24/7 access to your bills and additional payment options are available through our website by clicking the “Pay & View your Bills View your usage” button in the upper right corner of our home page. We will also be available during our regular business hours of 8 am until 4 pm, Monday through Friday, to accept payments by phone.
If you experience an outage or need to report a tree on the lines, please continue to call 802-253-7215 or report it on our website at www.StoweElectric.com and we will respond as we have done in the past. Please, if you see our crews in the community, we ask that you limit contact with them and that you wear a mask if you absolutely need to speak with them.
We understand that this crisis may be creating a difficult time for our residential and commercial customers. As a small local municipal utility, we care about our community and are here to assist you in any way possible. If any of our customers are experiencing a hardship due to the Coronavirus/COVID-19, please call our office.
We hope everyone remains safe and healthy during this crisis and encourage you to contact us if you have any questions or concerns.
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Need Help Paying Your Bill?
Eligible Vermont residential renters can get help with electric, heat, propane, among other things. Check out the qualifications at https://publicservice.vermont.gov/. You do not need to be late on your rent to apply.
The Vermont Emergency Rental Assistance Program for Utility Bills can
help Vermonters suffering economic hardship from COVID-19 pay utility bills for residential accounts. You do not need to be late on your rent to apply. Find more information at Help with Utility Bills for Renters | Department of Public Service (vermont.gov)
Phone Scam Alert
Customers outside the Stowe Electric Department (SED) service area are receiving scam phone calls regarding payment for their utility bills. Scammers are demanding immediate payment or the utility will cut off their power.
SED has not received information that scammers are targeting the Stowe area. However, if you have been contacted by someone demanding immediate payment or else SED will disconnect your power, hang up and notify us immediately at 802-253-7215.
If you receive calls demanding immediate payment of any utility bill:
- Do not provide payment or personal information
- Do not engage with the caller
- Do not call back the caller
- Call customer service to report the scam and any details, including the number the call came from, the caller’s name, and what the caller said; and,
You can report this scam to the Vermont Attorney General’s Consumer Assistance Program at 800-649-2424 (in state) or 802-656-3183 or online at https://ago.vermont.gov/cap/.
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Since 1911, Stowe Electric Department has provided reliable electricity and superior service to the community of Stowe. Initially partnered with the Village of Stowe Water and Light Department, the two utilities were split during the merger of the Town and Village in 1996. At that time Stowe Electric became an enterprise division of the Town of Stowe. Even though the utilities were separated, Stowe Electric Department continues to handle the billing services of the Water and Sewer Department.
As of December 1, 2018, Stowe Electric Department serves 4,256 Residential and Commercial customers. Along with a commitment to supplying its ratepayers with clean, reliable energy at an affordable price, Stowe Electric Department pledges to build upon its history of outstanding customer service and support.
In 2012 Stowe Electric Department implemented SmartGrid technology throughout its service territory. The installation of smart meters, a foundational part to any Smart Grid program, allows customers to access their electric consumption via the Stowe Electric website. Data provided by smart meters will help customers make more informed energy related decisions. Keeping current with other advancements in consumer energy technology, Stowe Electric Department installed electric vehicle charging stations. These stations help residents and visitors to our community minimize their carbon footprint.
If you have any questions, comments or concerns related to Stowe Electric Department please feel free to contact us. Feedback is always welcome.
Thanks for visiting.
